There may be instances where the delivery of the product is delayed despite the payment.

In such cases, we kindly request you to exit the game completely and reconnect to ensure the product is received.

If, after reconnecting, the product is still not delivered, please follow the instructions below to submit an inquiry.

■ [AOS] Google Play Store

* Customer Support 1:1 Inquiry: https://hybeim.oqupie.com/portals/1051

- File your inquiry under [Non-delivery of Purchased Items]

For purchases made through the App Store (iOS), Apple exclusively handles all payments, so any issues must be addressed directly with Apple Support.

■ [iOS] App Store

1. Go to https://reportaproblem.apple.com/

2. Log in using the Apple ID you used for the purchase.

3. Find the purchase you wish to report, then click on [Report a Problem] on the right.

4. Select your reason for requesting a cancellation and provide the necessary details.

5. Click [Submit].