For inquiries or objections regarding account restrictions, please contact our Customer Support.

Be aware that account restrictions labeled as ""Abnormal Payment Cancellation"" arise when a user cancels a payment through their market provider after purchasing in-app products, thereby gaining an unfair advantage.

To lift a temporary access restriction caused by an Abnormal Payment Cancellation, you will need to repurchase the cancelled amount through an in-game popup.

If you wish to cancel the purchase of a product, please contact our Customer Support.

Customer Support 1:1 Inquiry: https://hybeim.oqupie.com/portals/1052/inquiry