Several factors can lead to difficulties in connecting to or starting the game,

such as an unstable data connection, insufficient device memory, or conflicts with other apps.

If the game isn't running smoothly, please refer to the following guidance for troubleshooting.

■ Common Reasons for Game Launch Failure and Solutions

1. Unstable Network Environment

 - Check the network status of your device.

2. Installation Issues or Corrupted Files:

 - Android: Clear the app cache/data, uninstall, then reinstall the app.

 - iOS: Uninstall and reinstall the app.

3. Unknown Causes

 - Restart your device.

 - Update your device's OS to the latest version.

 - Delete unnecessary apps and data.

※ For guest accounts that are not linked, accessing the game may be difficult after deletion. Make sure to link your account before uninstalling/reinstalling the game.

If the game continues to be unplayable, please contact Customer Support with detailed information about the issue you are experiencing.